Shipping options may vary depending on the delivery address, the time you place your order, and the availability of the items.
At the time of processing your order we will show you the available shipping methods, the cost and the estimated delivery date.
Please note that deliveries are made on working days only.
We remind you that the shipping address of your order must belong to the same market/region in which you made the purchase. The average delivery time is 7 up to 14 business days.

You must manage the return within the established period:

Online purchase: you have 30 days from the date your order is shipped.

Buy in a physical store: you have 30 days from the date of purchase.

Items must be in their original condition and retain all labels.

You need to make the return in the same market/region where you made the purchase.

Remember: in the detail of your order we will show you the deadline on which you can make the return.

REFUND OF AN ONLINE PURCHASE
When you return an online purchase, you will receive a refund for your order in the same form of payment you used for the purchase.
If you have sent your return via a carrier, we will process it within 72 hours of receiving it at our facility.
Once the return has been made, we will send you an email with the confirmation of the return.
Keep in mind that, when the refund has been made, you will receive the amount within a maximum period of 14 days depending on your bank.
If more than 14 days pass and you do not have the refund in your account, please use this confirmation to present it to your bank so that they can help you speed up the process.

Yes, you should contact us by e-mail to help you manage your warranty.The product must come in its original packaging and must not be used. You have a maximum of 5 days once you receive it to make change.

Our store offers main payment methods.